CONSULTANCY SERVICES
Do you need help with a business problem or expert assistance in creating viability or business cases
Find out moreSTRATEGIC PRODUCTS
Are you interested in an existing Freshvue Solution such as a Fraud or Customer Service management interface?
Find out moreWe provide consultancy and expertise on business process automation, banking APIs, robotics, call centre operations, future banking trends, consistency of customer journey and data integration.
Our consultancy services often result in the development of a bespoke piece of software, or if applicable advice as to a more suitable software solution.
The bespoke software that we have developed as a result of our consultancy can be seen in more detail in the Strategic Products and Tactical Products sections.
We have also consulted for the following client’s on the following projects or subject areas.
First Source
- First Source – Barclaycard
- Eircom – Contact centre restructure
- Bank of Ireland – Contact centre restructure
- AIB – Contact centre restructure
First Data
- First data – Vision plus replacement programme
- Third party client – Aqua card disputes process
- First data – Work allocation
TSYS US
- TSYS Prime look and feel workshops
- Generic card onboarding applications
FRESHVUE
- National Australia Group (Yorkshire Bank)
- Co-Operative Bank / Britannia
- Argos for Business
- HRG Financial Services
STRATEGIC PRODUCTS
front end
Process optimisation GUIs
FRESHVUE Front End products
Deployed solutions
Fraud, Customer Service and Disputes and Chargebacks automation
Clients
Bank of Ireland, Virgin Money, Nationwide Building Society, Metro Bank, Deutsche Bank, Permanent TSB and several white label credit card products
Where individual attention is required on a per case basis our Front-End products haven proven a valuable addition to our clients capabilities.
FEATURES
- Single view of case data from multiple sources
- Single button push process completion
- Automatic case wrap up including note writing
- Real time Management Information provision
Front End strategic product is suitable for:
- Fraud departments
- Customer Service departments
- Disputes and Chargeback departments
- Collections departments
36500
total operating uptime in days
10.5m
completed cases
35%
Average time saved per case
99.9%
service availability
STRATEGIC PRODUCTS
batch
Bulk data loaders
FRESHVUE Batch products
Deployed solutions
Application onboarding, Back office automation
Clients
Lloyds Commercial Cards, Home Retail Group (Argos)
These products are for use in areas where repetitive administrative tasks are undertaken.
Batch strategic product is suitable for:
- Payment processing departments
- Back office departments
- Data entry departments
- Credit card application onboarding departments
1000%
Biggest process throughput enhancement
67m
Approximate Number of cases completed
0
Errors
99.9%
service availability
STRATEGIC PRODUCTS
QUEUE MANAGER
Workflow management tools
FRESHVUE QMID (Queue Manager) and Allocator
Deployed solutions
SLA Monitor, Case allocator
Clients
TSYS MS EMEA, First Data
These products are useful in the management of SLA’s and workload balancing.
Queue Manager strategic product is suitable for:
- Departments where SLA targets must be adhered to
TACTICAL PRODUCTS
short-term solutions
Deployed solutions
Ensure Secure, Auto-fix, FSA redress schemes automation (PPI)
Clients
Nationwide, Home Retail Group (Argos)
These products are usually short-term solutions to one off problems, allowing operational areas to return to business as usual, as quickly as possible.
Products:
- Replacement loans database
- Ensure Secure Identity verification tool
- PPI Remediation tool
- Mainframe lockdown tool