We are a UK based technology consultancy with over 30 years’ experience in the financial services Industry. We are proven problem solvers who create innovative solutions to address complex business process issues emphasising simplicity and efficiency. We have worked with brands such as Nationwide, Lloyds and the Post Office.
WE ARE EXPERTS IN
- Automating complex business processes
- Increasing departmental efficiency
- Reducing operational costs
- Financial services regulatory compliance
- PCI compliance
- SLA adherence and management
- Contact Centre operations
- Complex process rationalisation (Fraud Alerts, Disputes)
- Banking APIs and other future trends
WHAT WE DO
We offer end-to-end management of the problem solution lifecycle using a staged approach.
Problem definition
Metrics and analysis
Problem solution development
Business case building
Sponsor support and stakeholder engagement
Solution development
Performance analysis
Maintenance and continual improvement
Sometimes our solutions can be delivered by stages 1, 2 and 3 consultancy alone, other times development of fully fledged business critical software applications is the required answer.
OUR CUSTOMERS
Banking Industry, Call Centres, Retailers, Third party outsourcers, Any other users of a mainframe system
WHY USE US
By following our problem solution advice our clients have achieved the following:
Ensured 100% accuracy of process outcomes
Protected customer data
Provided consistency of customer experience
Maximised productivity
Eliminated errors
Minimised training time for new staff
Enhanced PCI and other regulatory compliance
Created highly regulated environments where user activity is easily auditable and process outcome guaranteed
Delivered access to real time Management Information statistics to Floor Managers
Retained investment in existing legacy systems and avoided complex replacement programmes
Provided modern functionality and user friendly interfaces
Our innovative optimisation initiatives are yielding real benefits for many financial institutions.